Personal Data Protection
In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation – GDPR) and the applicable laws of the Republic of Croatia governing personal data protection, the Seller is committed to upholding the principles of lawful, fair, and transparent processing of personal data.
The Seller undertakes to protect customers’ personal data by collecting only necessary, basic data required to fulfill its obligations; informing customers about how the collected data is used; and regularly providing customers with choices regarding the use of their data, including the option to decide whether their name should be removed from marketing lists. All user data is strictly protected and accessible only to employees who need such data to perform their duties. All employees and business partners are responsible for respecting privacy protection principles.
The Customer guarantees that the provided data is accurate, complete, and up to date, and by accepting these General Terms confirms consent to the use of their personal data for the purposes stated above.
All communication related to the ordering process and the conclusion of a sales contract between the Seller and the Customer is conducted via the email address provided by the Customer during registration.
In the event of a dispute, the court in Zagreb with subject-matter jurisdiction over the Seller’s registered office shall have territorial jurisdiction.
Data Collection
Personal data is any information relating to an identified or identifiable individual. An identifiable individual is a person who can be identified directly or indirectly, particularly by reference to identifiers such as a name, identification number, location data, online identifier, or one or more factors specific to their physical, physiological, genetic, mental, economic, cultural, or social identity.
We collect data about you to ensure the proper functioning of our website and to provide you with the best possible user experience. Generally, we distinguish between:
- (a) personal data you provide to us,
- (b) personal data collected automatically, and
- (c) personal data obtained from other sources.
Personal Data You Provide
For example, we collect data you provide when registering on our website, subscribing to our newsletter, or ordering a product. In such cases, you fill out certain fields or click a button, thereby providing your personal data.
We may also collect personal data when you submit product feedback or file a complaint. These data are collected either based on your consent or because they are necessary to fulfill contractual obligations (e.g., responding to complaints).
Registration and Newsletter
Registration and newsletter subscription are two categories of personal data processing to which we pay special attention.
During registration, the user enters their email address and chooses a password. If the user wishes to receive marketing communications, they must actively give consent by ticking the appropriate checkbox.
You may withdraw your consent for storing your data and receiving newsletters at any time via a link in the newsletter email or by contacting info@aranea.hr. In such cases, your newsletter-related data will be deleted immediately.
Users may subscribe to newsletters even without registration via the website homepage.
We use MailChimp to distribute newsletters. MailChimp complies with EU data protection standards. More information is available at: https://mailchimp.com/legal/privacy/
MailChimp uses your data only for delivering newsletters, evaluating delivery, and improving services. It will not contact you directly or share your data with third parties. It uses technologies such as web beacons to track email opens and link clicks, and may process information such as browser data, IP address, and location.
Consent
Each user provides consent for the collection of personal data. At every point where personal data is entered, users are informed about:
- the scope of data collection,
- the purpose,
- and where the data is stored.
If data is used for multiple purposes, separate consent is required for each purpose.
Automatically Collected Data
We also collect certain data automatically when you use our website or services (e.g., browsing data or email interaction data). These may not always be personal data but are treated as such for the purposes of this policy. This data is collected based on legitimate interest.
COOKIES
What are cookies?
Cookies are small pieces of information stored on your computer when visiting a website. They help remember your settings (such as language or address) to improve user experience.
Cookies can store personal data such as name or email only if you explicitly allow it. Without your consent, cookies cannot access your files.
How to disable cookies
You can configure cookie settings in your browser. Disabling cookies may limit certain website functionalities.
Types of cookies
- Session cookies – deleted when you close your browser
- Persistent cookies – remain stored for days, months, or years
- First-party cookies – set by the website you are visiting
- Third-party cookies – set by external services (e.g., ads)
Does www.aranea.hr use cookies?
Yes, to improve user experience.
Types used:
- Session cookies
- Persistent cookies
Collected data is anonymous and does not include personal information.
Third-party cookies
The website uses third-party services such as Google Analytics to measure traffic.
You can disable Google Analytics tracking here:
https://tools.google.com/dlpage/gaoptout
More information
http://www.allaboutcookies.org/
http://www.youronlinechoices.eu/
FINAL PROVISIONS
Users must review the General Terms before using the website. Questions can be sent to info@aranea.hr.
By using the website, users accept all terms and conditions. If they disagree, they must stop using the site.
The content is protected by copyright. Users are responsible for keeping their account credentials secure and are liable for unauthorized use.
The Seller reserves the right to modify the terms at any time without prior notice. Changes take effect upon publication on the website.
STATEMENTS
Privacy and Data Protection Statement
Aranea commits to protecting personal data by collecting only necessary data, informing users about its use, and offering choices regarding marketing usage. Data is accessible only to authorized personnel.
Cookie Usage Statement
In accordance with EU law, users are informed that the website uses cookies to ensure service quality.
Cookies enable full website functionality, content personalization, and traffic analysis.
Users can manage cookies via browser settings. Over 90% of websites use cookies; under EU law, consent is required before storing them.
By using the website, users consent to cookie usage.
Changes to Privacy Policy
Aranea may update this Privacy Policy at any time by publishing changes on the website. Changes take effect immediately upon publication, and users are advised to review the policy regularly.